MICROSOFT

Delivery & Returns

Delivery Information

We are committed to ensuring that your order reaches you as quickly and safely as possible. Below, you will find details about our delivery options and expected delivery times:

• Standard Delivery:
  Our standard delivery service ensures your order will be shipped within 2–5 business days, depending on your location. Delivery fees are calculated at checkout based on the weight and destination of your order.

• Express Delivery:
  If you need your order sooner, we offer express delivery, which guarantees delivery within 1–2 business days. Additional charges apply, and these will be calculated at checkout.

• International Shipping:
  We also offer international shipping. Delivery times and charges will vary depending on the destination country. You can view the estimated delivery cost and time at checkout before confirming your order.

• Tracking Your Order:
  Once your order has been dispatched, you will receive an email with a tracking number, so you can monitor its progress online.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, our Returns Policy allows you to return or exchange items within a specified period.

• Return Period:
  You can return items within 7 days of receiving your order for a full refund. The item(s) must be in their original condition, unused, and with all tags still attached.

• How to Return:
  To initiate a return, simply contact our customer service team at [email/contact details], and we will guide you through the process. Please ensure that you have your order number ready.

• Refunds:
  Once we receive the returned items, we will process your refund to the original payment method. Please note that refunds may take up to 7 business days to appear in your account, depending on your payment provider.

• Exchanges:
  If you would like to exchange an item for a different size or color, please contact us, and we’ll assist you in arranging the exchange.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of receiving your order. We will arrange a replacement or refund, and you won’t be required to cover return shipping costs.

Important Notes:

• We cannot accept returns on personalized or sale items.
• Customers are responsible for the return shipping cost unless the item is faulty or damaged.

If you have any questions about our delivery and returns process, please feel free to contact our customer support team.