Shipping

1. Shipping Methods

We offer a variety of shipping methods to ensure that your laptop or mobile device arrives safely and on time. Depending on your location and preference, you can choose the most convenient delivery option.

Standard Shipping: This option typically takes 5-7 business days to deliver. It is the most economical choice for customers who are not in a hurry.
Express Shipping: If you need your laptop or mobile device sooner, you can select our express shipping option, which guarantees delivery within 2-3 business days.
Next-Day Delivery: Available for select locations, this service ensures that your product arrives by the next business day. This option is ideal for urgent orders.

2. Handling and Packaging

Since laptops and mobile devices are delicate electronics, we take extra care to ensure your order arrives in perfect condition:

Packaging: Each laptop or mobile device is securely packed in a durable box with protective padding to prevent any damage during shipping. We use air cushions, foam inserts, and other shock-absorbing materials.
Additional Protection: For extra protection, we seal the device in a protective film, ensuring it is shielded from dust and moisture.

3. Shipping Timeframes

Processing Time: Orders are processed and shipped within 1-2 business days from the time your payment is confirmed. You will receive a tracking number once your order is dispatched.
Business Days: Please note that weekends and holidays are not considered business days for shipping purposes.

4. International Shipping

We offer international shipping for laptops and mobile devices to many countries. Shipping costs and delivery times may vary depending on the destination. When shipping internationally, customs duties and import taxes may apply, and these are the responsibility of the buyer. Please check with your local customs office for more details.

Shipping Costs: International shipping rates are calculated based on the weight of the product and the delivery address.
Customs and Duties: Some countries may impose customs duties, taxes, or other fees when your product arrives. Please be aware that these fees are not included in the shipping cost and will be the buyer's responsibility.

5. Shipping Restrictions

Shipping to PO Boxes: For security reasons, we may not be able to deliver laptops or mobile devices to PO Box addresses. Please provide a physical street address for delivery.
Fragile Items: Laptops and mobile devices are considered fragile items. We may apply a surcharge for extra handling and protection during shipping for certain fragile items, ensuring that they are handled with care.

6. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to the courier's tracking page. You can use this tracking number to follow the progress of your shipment.

7. Return and Exchange Policy

If your laptop or mobile device is damaged during shipping, please contact our customer service team immediately. We will provide you with a replacement or a full refund, subject to our return policy.

Returns: If you are not satisfied with your purchase, you can return your device within 30 days of receiving the product. The device must be in its original condition and packaging.
Exchanges: If you received the wrong model or a faulty product, we will exchange it for the correct one at no extra cost.

8. Customer Support

If you have any questions regarding your shipping, delivery options, or the status of your order, our customer support team is here to help. You can contact us via email at info(at)civiczon.com or call 9999391299.